| 1-800-642-7588 or 217-557-8039
The Automated Voice Response System (AVRS) is an enhancement of
the Department's Drug Prior Approval process, in which pharmacy
providers can inquire about or enter a request for a drug prior
approval. This may be accomplished via either a touch tone or rotary
dial phone.
The Department has provided a toll free 800 number (above) which
handle up to twelve (12) phone calls at any given time.
The system is available twenty-four (24) hours a day. The Department
has operator assistance available during normal HFS working hours
(8:30 a.m. to 5:00 p.m., Monday through Friday, except Federal/State
Holidays). If the HFS mainframe incurs an outage, the AVRS will
advise the caller to try again later.
The caller will need to supply several items of information when
requesting a prior approval or checking on the status of a previously
submitted approval request. To accomplish this action, the caller
will need:
TO CHECK ON PRIOR APPROVAL REQUEST STATUS
- Valid HFS pharmacy provider ID number (12 digits)
- Valid recipient ID (9 digits)
- Eleven (11) digit National Drug Code (NDC)
- Requested begin date, i.e., MM/DD/YY, e.g., 01/01/00
TO ENTER A REQUEST FOR PRIOR APPROVAL
- Valid HFS pharmacy provider ID number (12 digits)
- Valid recipient ID number (9 digits)
- Eleven (11) digit National Drug Code (NDC)
- ICD9CM diagnosis code (descriptive of condition)
- Requested effective begin date, i.e., MM/DD/YY, e.g., 01/01/00
- The Illinois Department of Healthcare and Family Services ID Number and telephone
number of the prescribing practitioner
AVRS voice prompts guide the caller in the order in which the
information MUST be provided. The AVRS provides the appropriate
message regarding the prior approval request.
AVRS also has fax capability for verification of entry, approval
or denial of a prior approval request. Callers requesting fax verification
must enter their fax number (including area code) when prompted.
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